Client Services Agreement / Booking Terms


Agency Name: Crown & Current Travel LLC

Owner / Agent: Dana Cook

Host Agency: WorldVia Travel Network

Florida Seller‑of‑Travel #: ST36257


This Client Services Agreement (“Agreement”) governs the travel‑planning and booking services provided by Crown & Current Travel LLC (“the Agency”) on behalf of the Client.


1.0 General Terms and Conditions


1.1 Relationship with WorldVia

  • The Agency is an independent agent affiliated with WorldVia Travel Network (“WorldVia”) and is not an employee of WorldVia.
  • The Agency uses WorldVia’s booking credentials and performance guaranty with travel suppliers (e.g., Disney, airlines, hotels, cruise lines) to book travel for the Client.
  • WorldVia is the host agency and booking platform; the Agency is an independent contractor under WorldVia’s Seller‑of‑Travel registration number ST36257 in the State of Florida.


1.2 Role of Crown & Current Travel LLC

  • The Agency operates as Crown & Current Travel LLC, a Florida‑registered limited liability company formed under Articles of Incorporation filed with the State of Florida.
  • The Agency provides travel‑advisory and booking services only; it does not provide the underlying travel products, transportation, accommodations, or experiences.


1.3 Florida Seller‑of‑Travel Status and Pricing Model

  • The Agency is currently registered as an independent Seller of Travel in Florida using WorldVia’s Seller‑of‑Travel credentials (ST36257).
  • Under this registration model, the Agency is not permitted to charge any direct fees to the Client and must earn compensation solely through commission from suppliers and WorldVia.
  • The Agency may in the future pursue its own Florida Seller‑of‑Travel license and bond, at which time the Agency may begin charging planning or service fees to Clients, if permitted by law and disclosed in updated terms.


1.4 Payment and Commission Structure

  • The Client does not pay any fees directly to the Agency or to Crown & Current Travel LLC.
  • All payments for travel products (deposits, final payments, excursions, upgrades, etc.) are processed through a secure payment system operated by a PCI‑DSS‑compliant service provider. The Agency does not store, process, or retain full credit‑card information and does not act as a payment processor. The Agency may use different payment‑processing partners or systems over time, and in all cases those systems will be operated by PCI‑DSS‑compliant service providers. The Client is responsible for ensuring the accuracy of all payment information provided.
  • The Agency earns commission only, which is based on the supplier’s contracted rate and WorldVia’s commission structure.


1.5 Payments and Deposits

A deposit may be required to secure travel arrangements. Deposit amounts and payment schedules vary by Supplier.

Client agrees to:

  • Pay all deposits and final payments by the stated deadlines
  • Provide accurate payment information
  • Authorize the Agency or Supplier to charge the provided payment method

Failure to make payments by the due date may result in cancellation of reservations and loss of deposit.

Client represents that they are the authorized holder the tendered credit or debit card and that they authorize the Agency, acting on the Client’s behalf and through WorldVia’s payment system, to charge the card directly to the travel supplier for the purposes of booking, modifying, or canceling the Client’s travel arrangements. Client agrees that the Agency may charge the card for the exact amount or a pre‑authorized amount (up to the total cost of the trip and any anticipated changes, taxes, or fees) as disclosed in writing at the time of booking.


1.6 Pricing and Availability

Travel prices and availability are not guaranteed until payment is received and confirmed by the Supplier.

Prices may change due to:

  • Supplier price increases
  • Currency fluctuations
  • Fuel surcharges
  • Taxes or government fees

The Agency is not responsible for price changes made by Suppliers.


1.7 Payment, Chargebacks, and Client Obligations

  • By booking, the Client agrees that:
  • The Client will contact the Agency first with any billing or service concern before initiating a chargeback or dispute with a credit‑card issuer.
  • If the Client files a chargeback without first contacting the Agency, the Client assumes liability for any charges or other expenses related to the same including but not limited to the following:
  • Bank or processor chargeback fees,
  • Any administrative or collection fees, and
  • Reasonable attorney’s fees and costs of litigation on trial and appeal.
  • The Agency will cooperate with the Client and the card‑issuer or bank to provide evidence of the booking, communications, and supplier terms if a dispute arises.


1.8 Availability of Services and State Restrictions

  • The Agency may not book travel for residents of Hawaii, Iowa, California, or Washington due to those states’ Seller‑of‑Travel or regulatory requirements.
  • If the Client resides in any of these states, no binding agreement is formed until the Client provides written confirmation that they are not subject to these restrictions or that the booking is otherwise permitted under applicable law.


1.9 Travel Insurance

The Agency strongly recommends the purchase of comprehensive travel insurance to protect against unexpected events including trip cancellation, trip interruption, medical emergencies, travel delays, and lost baggage.

If you decline travel insurance, you acknowledge that you may be responsible for any financial losses related to travel disruptions.


1.10 Accuracy of Information

Client is responsible for reviewing all travel documents, confirmations, and itineraries upon receipt.

It is Client’s responsibility to notify the Agency immediately of any errors including:

  • Name spelling
  • Travel dates
  • Destinations
  • Passenger information

Name changes after booking may result in additional fees or cancellation.


1.11 Hazardous Materials (Air Travel)

  • If the Client books air travel, the Client agrees that:
  • The Client will not transport hazardous materials, dangerous goods, or prohibited items in violation of federal or state law, airline, TSA, or international regulations.
  • Violations of hazardous‑materials rules may result in denied boarding, fines, or other penalties; the Agency is not liable for such outcomes.


1.12 Passports, Documents, and Legal Compliance

The Client is responsible for:

  • Holding valid passports, visas, and any other required travel documents (including for certain cruises, international flights, or closed‑loop itineraries where applicable).
  • Complying with all laws, including customs, immigration, and entry‑requirement rules.
  • The Agency provides general information only and does not guarantee that documents or requirements are correct or up to date.
  • The Client agrees that they will not transport illegal drugs, contraband, or any other prohibited items and that any violation of law is solely the Client’s responsibility.


1.13 Supplier‑Pricing and Terms

  • The Client agrees:
  • To Comply with all supplier terms and conditions disclosed at the time of booking.
  • That the Agency is providing advice and planning services only and that the supplier provides the actual travel services, accommodations, transportation, and experiences.


2. Liability Limitations and Risk Acknowledgment


2.1 Inherent Travel Risks

The Client acknowledges that travel involves inherent risks, including but not limited to:

  • Illness, injury, or medical emergencies.
  • Accidents during walking, queues, rides, excursions, or transportation.
  • Weather, natural disasters, or “acts of God” (e.g., hurricanes, storms, floods, earthquakes).
  • Flight delays, cancellations, or schedule changes.
  • Theft, loss, or damage to property (including baggage).
  • Security incidents, civil unrest, or political instability.
  • Variations in service quality, accommodations, or amenities.
  • Supplier‑imposed changes to itineraries, hotels, flights, or cruise routes.
  • Supplier bankruptcy, financial failure, or sudden closure, which may result in canceled or interrupted travel.


2.2 Role of the Agency vs. Supplier

  • The Agency is a travel advisor and booking intermediary, not the provider of transportation, accommodations, excursions, or attractions.
  • If the Client books:
  • A helicopter excursion, snorkel tour, water park, or other activity,
  • A hotel room, cruise cabin, or rental car,
  • the supplier (not the Agency) is responsible for:
  • The safety, condition, and performance of the activity or accommodation.
  • Assigning specific rooms, cabins, or seats.
  • The Agency cannot and does not guarantee:
  • Room location, view, or cabin assignment.
  • Ratings, reviews, or performance of any third‑party supplier.


2.3 Release of Liability

  • In consideration of the Agency assisting with planning and booking, the Client releases, waives, and discharges the Agency, its owners, agents, employees, contractors, and WorldVia Travel Network from any and all claims, damages, losses, or liabilities arising from:
  • Participation in the booked travel and related activities.
  • Acts or omissions of suppliers (including airlines, hotels, cruise lines, excursions, and government agencies).
  • Supplier‑initiated cancellations, schedule changes, or re‑routing.
  • “Acts of God,” natural disasters, weather events, pandemics, government travel restrictions, war or civil unrest, airline schedule changes, transportation interruptions, or other events outside the Agency’s control. Such events may result in travel delays, changes, or cancellations.
  • Supplier bankruptcy, financial failure, or service interruptions.
  • This release includes claims based on negligence, breach of contract, or other legal theories, to the fullest extent permitted by Florida law.


2.4 Indemnification

  • The Client agrees to:
  • The Client agrees to indemnify and hold harmless the Agency and WorldVia from any and all claims, costs, or expenses (including reasonable attorney’s fees) arising from any and all services provided by this contact, and any and all events related to or arising out of any travel or other activities related to the services provided by the Agency including but not limited to:
  • The Client’s failure to provide accurate information.
  • The Client’s violation of supplier terms, airline rules, hazardous‑materials rules, or any law.
  • The Client’s use of third‑party or non‑Agency‑arranged services.
  • The Client’s conduct, choices, or participation in activities;
  • Pay any reasonable costs, including attorney’s fees, arising out of any breach of this Agreement, including but not limited to any chargeback filed by Client in bad faith.


2.5 Limitation of Liability

To the fullest extent permitted by Florida law, the Agency’s total liability to the Client for any claim arising out of or related to this Agreement or any booking made through the Agency shall not exceed the amount of commission actually earned by the Agency on the specific booking in question. The Client agrees that the Agency shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to:

  • Loss of travel enjoyment, time, or opportunity;
  • Emotional distress;
  • Lost profits or business income;
  • Loss or damage to property; or
  • Claims based on the negligence or misconduct of any supplier.


2.6 Governing Law

These Terms and Conditions shall be governed by the laws of the State of Florida, United States. Any action arising out of this contract will be brought exclusively in the courts of Hillsborough County, Florida, and Client agrees that Client is subject to the jurisdiction thereof. 


3. Refund, Cancellation, and Supplier‑Driven Changes


3.1 Supplier‑Driven Rules

  • All refunds, cancellations, changes, and credits are governed by the official terms of the supplier (Disney, airlines, hotels, cruise lines, etc.).
  • The Agency will clearly communicate key cancellation and change rules at the time of booking, but the supplier’s terms prevail.
  • If the supplier’s policy is non‑refundable, the Agency cannot issue a refund beyond what the supplier returns.


3.2 Trip Changes

  • Changes to dates, hotels, flights, or other elements are subject to supplier change fees and any price difference.
  • The Agency may also charge a change‑handling fee of [$100] per booking.


3.3 Supplier‑Initiated Cancellations or Changes

  • If a supplier cancels or materially changes the Client’s reservation:
  • The Agency will work with the supplier to secure the best available alternative or refund.
  • Any refund or credit received from the supplier will be passed through to the Client in accordance with the applicable payment method and WorldVia’s system.
  • The Agency is not liable for the supplier’s decision to cancel, reschedule, or re‑route a service.
  • Clients should review Supplier cancellation policies carefully. Cancellation penalties may include:
  • Loss of deposit
  • Partial refund
  • No refund depending on timing
  • Refunds, if applicable, are issued by the supplier and may take several weeks or months to process.
  • The Agency is not responsible for supplier refund timelines.


4. Privacy Policy 


4.1 Personal Information We Collect

The Agency collects information when the Client:

  • Submits a contact or booking form.
  • Provides name, email, phone, address, birth dates, and payment details.
  • Communicates with the Agency by email, text, or phone.

The Agency uses this information only to:

  • Plan and book travel through WorldVia and its supplier partners.
  • Send confirmations, invoices, reminders, and updates.
  • Comply with legal and tax requirements, including Florida Seller‑of‑Travel and insurance rules.


4.2 How We Use and Share Data

  • The Agency may share information with:
  • Travel suppliers (Disney, airlines, hotels, cruise lines, etc.) to complete bookings.
  • WorldVia for payment processing, commission reporting, and account management.
  • Legal or regulatory authorities if required by law.
  • The Agency does not sell personal data to third‑party marketing lists.


4.3 Security and Retention

  • Reasonable security measures are used to protect data.
  • Data is retained only as long as:
  • Needed for bookings, tax, or legal compliance.
  • Required by Florida or federal law.


4.4 Client Rights

  • Depending on applicable law, the Client may request:
  • Access to, correction of, or deletion of their personal information.
  • To exercise these rights, contact the Agency at dana@crownandcurrenttrael.com.